Remote Technical Support Jobs
Technical support and support engineering roles: debugging customer issues, reading logs, writing API examples, and escalating real bugs to engineering. The pay ceiling is higher than general support, and the work overlaps with junior engineering.
28 open roles · hiring: Ashby, Vultr, GitLab
Manager, Assigned Support Engineering (EMEA)
GitLab · UK
Web Integrations Support Engineer
Smartling · USA
Technical Support Engineer I
Tines · Ireland
Senior Technical Support Engineer
Zscaler · Australia
Intermediate Support Engineer (SHIFT)
GitLab · UK
Product Support Specialist- Eastern Time Zone
Huntress · USA
Client Support Analyst - ZAP Solutions
Banyan Software · USA
Technical Support Specialist
Vultr · USA
Technical Support Engineer
Vultr · USA
Database Support Engineer (Japanese Speaking)
Supabase · APAC
Product Support Engineer - APAC
Ashby · Australia, Japan, New Zealand, Singapore, South Korea
Manager, Product Support - APAC
Ashby · Australia, Japan, Philippines, Singapore, South Korea
Technical Support Specialist (Night Shift)
Nextiva · Ukraine
Customer Experience - Dental Lab Technician (French/English)
Dandy · Canada
IT Support Specialist
6sense · USA
Technical Support Specialist - Tier 1 - US Remote
PerfectServe · USA
Technical Support Engineer, APAC
Socket · Australia
Product Support Representative
Fieldguide · UK
Technical Support Specialist, AU
Nash · Australia
Support Engineer
Spreedly · USA
Senior Customer Support Engineer
Collibra · Australia
Tier 2 Technical Support Specialist
Rockbot · USA
Helpdesk Technician Tier 1
Nebius · Singapore
Customer Experience Engineer I/II
Harness · Canada, USA
Product Support Engineer - EMEA
Ashby · EMEA
Product Support Specialist - APAC
Ashby · APAC
Technical Support Engineer
QuickNode · Portugal, USA
IT Support Specialist
Webflow · Argentina
Technical Support jobs - common questions
- How technical do I need to be for technical support?
- Tiers vary widely. Help desk roles need solid troubleshooting instincts and patience; support engineer roles usually expect comfort with logs, APIs, SQL, or a scripting language. Job listings are usually explicit about which tier they're hiring for.
- Is technical support a path into software engineering?
- Yes - support engineering is one of the most common non-degree routes into engineering. You build product depth, debugging habits, and relationships with the eng team; many companies promote internally from support engineering into QA or development.
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