Remote Support Leadership Jobs
Team lead, manager, head of support, and CX leadership roles. These positions own hiring, quality, tooling, and metrics for support orgs — and they're disproportionately remote, since distributed support teams need distributed leaders.
18 open roles · hiring: ParcelHero, LifeMD, Marqeta
Customer Experience Manager
Marqeta · USA
Director of Customer Experience
LifeMD · New York, New York, New York, United States
Customer Service Manager
Fortive · Japan
Senior Customer Experience Manager (Central)
Wiz · USA
Technical Customer Support Team Lead
Elevenlabs · USA
Sales Support Manager, Customer Success
CommandLink · Philippines
Director of Customer Success
INNERGY · Austin, Austin, Texas, United States
Customer service manager (PP)
ParcelHero · Philippines
Customer service manager (UK)
ParcelHero · UK
Customer service manager (PT)
ParcelHero · Portugal
Customer service manager (GR)
ParcelHero · Greece
Customer service manager (CY)
ParcelHero · Cyprus, USA
Customer service manager (PL)
ParcelHero · Poland
Customer service manager (CZ)
ParcelHero · Czechia
Head of Customer Success
RevenueCat · EMEA, LATAM, Canada, USA
Senior Customer Service Manager
GE Vernova · USA
Hospitality Customer Experience Manager
RICOH · USA
Director of Customer Support
Cloudbeds · Canada, USA
Support Leadership jobs — common questions
- What metrics do support leaders own?
- Typically first-response time, resolution time, CSAT, and cost per ticket — plus team-level metrics like attrition and schedule adherence. Leadership listings often name their metric stack outright, which tells you what the interview will focus on.
- How big a team do these roles manage?
- Team lead roles usually cover 3–8 agents; manager roles 8–20; head/director roles own multiple teams or the whole org. The listing's team size is the quickest signal of scope and pay band.
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